Frequently asked questions
The questions customers ask us most, answered in plain words. Each answer links to the guide that goes deeper.
Billing and payments
How much does a server cost?
You pay for an amount of RAM, not for a game. The same plan can run any of our 25 games and services, and every plan size costs the same per GB of RAM. The pricing page lists every plan in your currency, with the price for each billing period.
Which billing periods and payment methods can I use?
You can pay every month, every 3 months, every 6 months or once a year. Longer periods cost less per month. You can pay in euros, US dollars or pounds.
Payments go through Stripe: cards, Apple Pay, Google Pay, PayPal, Klarna and a range of local payment methods, depending on your country. If you save a payment method for automatic renewal, your renewals get 5% off.
Is VAT included in the price?
Yes. The prices we show include VAT where it applies, so the price you see is the price you pay.
Can I upgrade or downgrade my plan?
Yes, at any time. When you upgrade you pay the difference for the rest of the current period. When you downgrade, the difference for the rest of the period goes to your account balance as credit. A downgrade needs your files to fit in the smaller plan.
Refunds and cancelling
Can I get a refund?
Yes, within 72 hours of your first purchase. If you are not happy, open a ticket within 72 hours and we refund it in full.
Renewal payments and upgrades are not refundable, and neither is the AI agent balance. If something is not working, please tell us first: most problems are fixed quickly.
How do I cancel my server?
Open your server in the dashboard and choose Cancel. You can cancel at the end of the billing period, so the server keeps running until the time you paid for ends, or cancel immediately.
When a cancelled server ends, its files are deleted, so download anything you want to keep first. If you only need a break, you can pause the server in cold storage instead.
What happens if a renewal is not paid?
We send the renewal invoice 7 days before it is due and remind you before anything happens. A few days after the due date an unpaid server is suspended, and about 14 days after the due date it is deleted together with its files. Paying the invoice before then brings the server back.
Plans, splitting and switching games
What do I get with a plan?
Your plan size is the RAM, and each GB comes with half a vCPU and 5 GB of disk. The disk is a soft limit: if your server really needs more space, ask us and we raise it for free.
Can I split one plan into several servers?
Yes. Open your server and choose Split Server. Each piece is one of our plan sizes (the smallest is 2 GB) and the pieces add up to your plan, so you need at least 4 GB to split. Every piece is its own server with its own console, files and address, and can run a different game or service.
Each piece is billed at the price of its own size and keeps your renewal date and any discount you had. You can resize the pieces against each other or merge one back later.
Can I switch to another game?
Yes, for free and as often as you like, on the same plan. Open your server and choose Change Runtime, then pick the game, server type or modpack.
A switch starts from a clean server: your current files are removed unless you tick Keep existing files. Make a backup first if you might want to go back.
Can I pause my server without losing it?
Yes, with cold storage. The server stops, your files are kept, and you can still reach them over SFTP and the file manager. Instead of the plan price you pay for storage: $0.28 per GB of disk used per month, with a minimum of $4.55. The first storage invoice is due when your current paid period ends.
Resuming takes one click, and the next renewal is the normal plan price. Your files stay as long as the storage invoices are paid; an unpaid storage invoice leads to deletion 30 days after its due date, with a warning first.
Minecraft, modpacks and mods
Which modpacks can I install?
We have 1,600+ Minecraft modpacks from CurseForge, Modrinth, Technic, FTB and VoidsWrath, plus server software such as Paper, Purpur, Fabric, Forge and NeoForge. You install them in one click at checkout or later from Change Runtime, and we pick the right Java version for the Minecraft version.
Can I upload my own world, plugins or mods?
Yes. Use the file manager in your dashboard for files up to 1 GB, or SFTP for anything larger.
How many players can join?
We do not limit player slots on Minecraft: how many players fit depends on your plan size and how heavy your mods are. Some games have their own maximum, which you can see in the server settings. Each game page suggests a plan size for your group.
Backups, files and SFTP
Are backups included?
Yes. You get one backup slot for every 2 GB of RAM across your plans, which you can use on any of your servers. On top of that we back up every server each night and keep those backups for 7 days; you can restore them yourself from the System Backups tab.
Free trials and AI agent boxes are not backed up.
How do I restore a backup?
Open the Backups tab of your server and choose Restore on the backup you want. A restore replaces the current files, so make a fresh backup first if you want to keep them.
How do I connect with SFTP?
Open Files and then SFTP on your server. It shows the host, port and username, and a separate SFTP password that you can regenerate at any time. Sub-users get their own login. SFTP has no upload size limit.
What if I need more disk space?
The disk of your plan is a soft limit. If your server genuinely needs more room, open a ticket and we raise it for free.
Free trials
Is there a free trial?
Yes, for Minecraft, Minecraft Bedrock Edition, Minecraft Crossplay, Terraria and Valheim. A trial runs for 3 hours. You only need an email address: no card and no payment.
Trials are for trying things out, so they cannot be backed up, restored, split or switched to another game. When you like it, you can upgrade the trial to a paid plan.
Locations, domains and protection
Where are your servers?
In Europe (the United Kingdom and Finland), North America (US East, US Central, US West and Canada) and Asia (Singapore and India). You choose the location at checkout. Pick the one closest to most of your players.
Is DDoS protection included?
Yes. Every location sits behind DDoS protection, and it is included with every plan, not sold as an add-on.
Can I use a subdomain, my own domain or a dedicated IP?
Every server can have up to two free subdomains, so players can join without typing an IP and port. You can also point your own domain at your server. A dedicated IP, which lets players join on the game's standard port, is a paid add-on you can add at checkout or later.
Support
How do I get help, and how fast do you answer?
Open a ticket from your dashboard, or use the contact form if you do not have an account yet. You can also find us on Discord. Most tickets get an answer within about an hour, and nearly all within 24 hours.
AI agents and the MCP server
What is an AI agent box?
A private Linux box for an AI agent such as Claude Code, Codex or OpenClaw, with a terminal in your browser. It is paid from a prepaid balance and billed per second: you pay for CPU and RAM while it runs and for the disk while it exists, and a month never costs more than the cap of its size. The balance is not refundable.
Can I manage my servers from Claude, ChatGPT or another AI assistant?
Yes. Our MCP server is included with every plan. Connect your assistant and it can check whether a server is up, start, stop or restart it, run console commands and make backups. It cannot delete servers, files or backups, and it cannot cancel or pay for anything.
Talk to our team
Our team answers every ticket. Tell us what you want to run and we help you pick the right setup.