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Response times
- Pre-sales & sales < 2 hours
- Technical issues < 4 hours
- Billing & refunds < 12 hours
Business hours: Mon–Fri 09:00–18:00 CET. Critical outages are handled 24/7.
We can help with
- Pre-sales questions
- Technical server issues
- Billing and account help
- Price match requests
- Custom configurations
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Quick answers to the most common questions
How fast do you respond?
Pre-sales questions are answered in under 2 hours during business hours (09:00–18:00 CET, Mon–Fri). Technical support is under 4 hours. Billing and refund questions typically take under 12 hours. Critical outages — servers down, data loss, payment stuck — get 24/7 response.
Can I get a refund?
Yes. You get a full refund within 72 hours of purchase if you are not satisfied — just open a ticket with "refund" in the subject. Refunds do not apply to renewals, upgrades, or accounts suspended for terms violations.
Do you offer price-matching?
Yes. If a reputable competitor publishes a lower price for the same RAM and similar DDoS protection tier, send the competitor's link in a ticket — we'll match or beat it.
How do I request custom hardware or a dedicated node?
Contact us through the form above with "custom build" in the subject. For 32+ GB plans or dedicated bare-metal, we'll quote something that fits your workload rather than pushing a shared tier.